1. Important Note on Duties & Taxes

   • When ordering products from Serene Industries for delivery outside of the United States, be aware that import duties, taxes, and any additional charges are the responsibility of the customer. Serene Industries is not liable for these charges. Refusing to pay these duties will lead to your order being canceled, with costs deducted for total shipping (including return) and any other relevant fees, such as credit card charges.
2. Additional shipping restrictions
   • A minimum order value of $180.00 USD is required for deliveries to the UK.
   • Serene Industries is currently unable to ship to Russia and Ukraine.
   • Shipments to P.O. boxes, parcel lockers and military bases(APO, FRO) are not available.
3. Fulfillment & Delivery Times
   • Serene Industries aims to dispatch all in-stock items within 3-5 business days.
   • We cannot be held accountable for delivery delays once the order has left our warehouse.
   • The chosen shipping method cannot be altered post-order placement; your order will be sent to the specified delivery address.
   • Pre-order items will be shipped after they arrive and pass quality control at our warehouse.
   • Ensure all necessary details, including apartment/suite/building numbers and company name, are provided.
4. Preferred Services
   • For domestic shipments: UPS/FedEx
   • For international shipments: DHL Express
5. Shipping Times
   1. Domestic: 1-3 business days
   2. International: 5-7 business days

1. Initiating a return

   • head to the order support form and select “return”
   • describe the reason for your return and hit “submit”
   • please note:
     • You bear the responsibility for covering the shipping fees associated with returning items to us.
     • We cannot assure the receipt of your returned item.
     • We advise tracking and insuring your package.
2. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
3. Returnable Items
   
Items are deemed returnable if:
   • they are returned within 14 days from delivery of purchase
   • items are unused and in re-sellable condition
   • items include all original packaging and collateral
     
     Returns and exchanges are available within 30 days of purchase for Major Issues.
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4. What is a Major Issue or Defect?
   • non-bootable product / dead PCB
   • incorrect item
   • machining issues preventing the product from fit and assembly
   • large dents/scratches/other damages
5. Pre-Order & Group Buy Items
   You can receive a full refund on your pre-ordered items at any point before your order is shipped from Serene Industries
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6. How long does a refund take to process?
   Upon arrival of the item and successful inspection at Serene Industries HQ, we will notify you of the return status via email. If the return is approved, the original payment method will be refunded within 5-7 business days.

Serene Industries aims for transparency regarding the fulfillment and shipping timelines of pre-order products, though exact shipping dates cannot be guaranteed.

Before initiating a pre-order, Serene Industries works with our manufacturing partners to establish and share the most accurate production timelines possible. It's important to note that these timelines may adjust shorter or longer due to unforeseen supply chain issues.



In order to minimize pre-order times, we adhere to the following practices:

• ordering multiple prototypes to settle on a finalized production sample
• developing packaging and collateral accessories before pre-order launch
• investing in tooling to minimize production timelines
• regular updates via email and social media outreach

Pre-Order Refunds
You can receive a full refund on your pre-ordered items at any point before your order is shipped from Serene Industries

These terms and conditions (the "Terms and Conditions") govern the use of www.serene.industries (the "Site"). This Site is owned and operated by Serene Industries LP. This Site is an e-commerce website. By using this Site, you confirm that you have read and understand these Terms and Conditions and agree to comply with them at all times.

1. INTELLECTUAL PROPERTY
   All content published and made available on our Site is the property of Serene Industries LP and the Site's creators. This includes, but is not limited to, images, text, logos, documents, downloadable files, and anything that contributes to the composition of our Site.
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2. ACCOUNTS
   By creating an account on our Site, you agree to:
   1. Be solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
   2. Ensure all personal information you provide to us through your account is current, accurate, and truthful and that you will update your personal information if it changes.
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      We reserve the right to suspend or terminate your account if you use our Site illegally or if you violate these Terms and Conditions.
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3. SALE OF GOODS
   These Terms and Conditions govern the sale of goods available on our Site, which includes, but not limited to:
   1. Mechanical Keyboards
   2. Metal Keycaps
   3. Computer Accessories
   4. Apparel
   5. Electronic Components
   6. Other design accessories
      
      These Terms and Conditions apply to all goods displayed on our Site at the time you access it, including products listed as out of
stock. We strive to ensure that all information, descriptions, or images that we provide about our goods are accurate. However, we cannot guarantee the absolute accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk. We reserve the right to modify, reject, or cancel your order as necessary. If we cancel your order after processing your payment, we will issue a refund equal to the amount you paid. You agree to monitor your payment instrument for the receipt of any refund.
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4. 3RD PARTY GOODS & SERVICES
   Our Site may offer goods and services from third parties. The quality or accuracy of goods and services provided by third parties on our Site cannot be guaranteed.
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5. PAYMENTS
   Our Site accepts the following payment methods:
   1. credit cards
   2. paypal
   3. solana pay
   4. other cryptocurrency payments
      
      By providing us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. You also authorize us to charge the amount due to this payment instrument.
If we determine your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
6. SHIPPING AND DELIVERY
   Refer to our SHIPPING POLICY.
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7. REFUNDS & EXCHANGES
   Refer to our REFUND POLICY.
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8. LINKS TO OTHER WEBSITES
   Our Site may contain links to third-party websites or services not owned or controlled by us. We are not responsible for the content, policies, or practices of any third-party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third-party websites before using them.
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9. LIMITATION OF LIABILITY
   Serene Industries LP and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities, and expenses including legal fees arising from your use of the Site.
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10. INDEMNITY
    Except where prohibited by law, by using this Site you indemnify and hold harmless Serene Industries LP and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities, and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
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11. APPLICABLE LAW
    These Terms and Conditions are governed by the laws of the jurisdiction where Serene Industries LP is located.
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12. PRE-ORDER POLICY
    If you purchase a PRE-ORDER item, you also agree to our PRE-ORDER POLICY.
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13. SEVERABILITY
    If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
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14. CHANGES
    These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
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15. CONTACT DETAILS
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    Serene Industries, LP
    
contact@serene.industries

    (please allow 3-5 business days)


    
    941 E 2nd St, #204
    Los Angeles, CA 90012

    United States of America